Refund Policy
Effective date: 1 August 2026
Every ClearTLC order moves through visible stages in your dashboard — documents, expert review, filing, government processing, deliverables. Refunds are determined by the stage your order has reached when the cancellation request is received, because that is when professional work has or has not been performed.
| Order stage | Refund |
|---|---|
| Payment received — work not startedBefore document collection begins | Full refund of the professional fee and GST. |
| Documents being collectedChecklist issued, review not started | Full refund of the professional fee and GST. |
| Expert review in progressDocuments under verification / drafting started | Professional fee less a 25% review-and-drafting charge; GST adjusted accordingly. |
| Filed with the governmentApplication/return submitted to the authority | No refund of the professional fee. Government fees already paid to the authority are not refundable. |
| Government processing / deliverables ready / completedAfter filing, through completion | No refund. |
Government fees
Government fees, stamp duty and statutory charges are collected at actuals and paid onward to the relevant authority. Once paid to a government authority, these amounts are not refundable by ClearTLC under any circumstances — no authority refunds filing fees for withdrawn or rejected applications. Government fee amounts collected but not yet paid to the authority at cancellation are refunded in full.
Rejections and resubmissions
If a government authority rejects or raises a resubmission remark on an application prepared by us, we resubmit it once at no additional professional fee (fresh government fees, where the authority levies them, at actuals). Rejections caused by incorrect or incomplete information provided by you are corrected and refiled at a mutually agreed fee. A rejection is not by itself grounds for a refund once the application has been filed.
Recurring filings (e.g. monthly GST returns)
Each filing period is a separate engagement. A period in which no work has begun is refundable in full; once return preparation for a period has started, that period follows the matrix above. Periods already filed are not refundable.
How to request a refund
Email support@cleartlc.com from your registered email with the order number, or raise it from your order chat in the dashboard. We confirm the applicable stage (visible to you in the tracker) and the refund amount within 3 working days. Approved refunds are processed to the original payment method via Razorpay, typically reflecting within 5–7 working days depending on your bank.
This policy forms part of our Terms of Service. Liability on any order is capped at the professional fee paid, as set out in the Terms.